Welcome to the Beodc Help Center.
Here you can find answers to common questions about phone case compatibility, ordering, payments, shipping, returns, refunds, and customer service.
1. What is Beodc?
Beodc is an independent online retailer offering phone cases, protective covers, and related mobile accessories.
2. Where is Beodc located?
Our store contact and designated shipping location is:
15507 E Ford Cir
Aurora, CO 80017
United States
3. How do I select the correct phone case?
Check the exact make and model of your phone.
Select the corresponding device model on the product page before adding the case to your cart.
4. Will a case fit different phone models?
Not necessarily.
Even devices with similar names may have different dimensions, camera openings, and button positions.
Always check the exact compatibility information.
5. Are all cases compatible with wireless charging?
No. Wireless charging compatibility depends on the case design and materials.
Please check the individual product description.
6. How do I place an order?
Browse our products, select the appropriate device model and product options, add the item to your cart, and proceed to checkout.
Review the order information before completing payment.
7. What payment methods do you accept?
We accept the payment methods displayed and available during checkout.
8. What currency do you use?
Our standard store currency is United States Dollars (USD).
9. How much does shipping cost?
For eligible standard shipping services:
-
Orders below $50.00: $8.00.
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Orders of $50.00 or more: Free standard shipping.
Applicable shipping costs are displayed at checkout.
10. How long does delivery take?
Our estimated standard delivery timeframe is 7–15 business days.
This includes:
-
Order processing: 1–3 business days.
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Shipping transit: 6–12 business days.
11. Can I track my order?
Yes. Tracking information will be provided by email when available after dispatch.
You may also check your order status page.
12. What if tracking does not update?
Tracking information may take approximately 1–3 business days to become active after shipment.
If the issue continues, please contact customer support.
13. Can I change my delivery address?
Please contact us immediately.
We will attempt to accommodate changes before dispatch, but changes cannot be guaranteed after fulfillment begins.
14. Can I cancel my order?
Customers may request cancellation within 15 minutes after placing an order, provided the order remains unfulfilled.
15. What is your return period?
Eligible products may be returned within 30 calendar days after delivery.
16. Is return shipping free?
Yes. We provide free return shipping for eligible authorized returns.
Please contact customer support for return instructions.
17. Do you charge restocking fees?
No. Our restocking fee is 0% for eligible returns.
18. How do I request a return?
Email cusksnkb9@outlook.com with your order number and the reason for the return.
Our support team will provide authorization and shipping instructions.
19. Where should I send my return?
Please contact us before sending any return.
We will confirm the authorized return destination and shipping method.
20. How long does a refund take?
Approved refunds are generally processed within 5–10 business days after the returned item has been inspected and approved.
Additional payment provider processing time may apply.
21. Can I exchange a case for a different model?
Exchanges may be available depending on eligibility and stock availability.
Please contact customer support before returning the original item.
22. What if I receive the wrong product?
Please contact us promptly with your order number and photographs where available.
We will review the issue and arrange an appropriate resolution.
23. Are all phone cases drop-proof?
No phone case should be assumed to provide complete protection from every impact or accident.
Product-specific protection features are described on the relevant product page.
24. How should I clean my phone case?
Use a soft cloth and follow the material-specific care instructions.
Avoid harsh chemicals, abrasive cleaners, and excessive heat.
25. How can I contact customer support?
Email: cusksnkb9@outlook.com
Phone: +1 (650) 544-3553
26. What are your customer service hours?
Monday–Sunday
8:00 AM–8:00 PM Mountain Time (MT)
We aim to respond within one business day.
Contact Beodc
Website: https://beodc.top
Email: cusksnkb9@outlook.com
Phone: +1 (650) 544-3553
Address:
15507 E Ford Cir
Aurora, CO 80017
United States
Thank you for choosing Beodc.